Delivery and Shipping
Standard and Expedited Delivery
For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item. Thus, please make sure to enter an address where someone will be available to receive the package during business hours.
For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may vary depending on the destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.
How long does it take before my order gets shipped?
We are aiming to have your order dispatched from our facility within 1-6 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around the end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
Please contact our customer service team if there is any question concerning the time to dispatch.
Do you ship internationally?
Yes, we offer worldwide shipping!
How can I check my order status?
Sign in to your Account (the one that you made your order with) and click on “Track Order”. In some instances, carrier’s tracking information may only be available in 2-4 business days after the order is shipped.
After the goods are dispatched, how long does it take for standard shipping to deliver the package?
The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,
For US orders : 6-12 business days
For non-US orders : 5-23 business days
Delivery time is not guaranteed for Standard Shipping as there are a lot of factors affecting its speed, thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time provided by the postal service and do not include the processing time of the Customs in the destination country. In some cases, the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
What about the delivery time of express shipping?
Sign in to your Account (the one that you made your order with) and click on “Track Order”. In some instances, carrier’s tracking information may only be available in 2-4 business days after the order is shipped.
When will you ship my order?
Orders placed using our standard shipping will be processed within 6 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
Import Taxes & Duties
Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.