Customer
Frequently Asked Questions

Massage can be used for up to 40 minutes, 10 minutes per mode for the desired area, but there are individual differences depending on skin sensitivity, so please adjust the time before use. Excessive use can be too much for your skin, so it is recommended to use it 2-3 times a week.

Based on our test, you can use RF mode 5 times, EV mode 15 times, US mode 12 times, and NUR mode 11 times based on 10 minutes of usage time when fully charged. The number of times of use may vary depending on the conditions and environment of use.

It takes about 3 hours to fully charge the adapter (5V/1A). The charging status of the product can be known by the mode button and power button LED. Flashes (blinks) while the product is charging, and turns on (lights) when charging is complete.

You can charge the device by connecting the provided USB cable to the charging port at the bottom of the back of the device. (Adapter is not provided.) (A rated output of 5V/1A or higher is recommended. The use of fast charging (9V, 12V, etc.) adapters is prohibited. Using them may shorten the life of the product or cause malfunctions.)

This terminal is required for galvanic technology that flows –ion and +ion currents to skin tissue in the nourishing (NUR) mode.

When using the radio frequency mode, the slower the massage speed, the better the radio frequency is delivered to the skin. Place it on the desired area for a while and start massaging it slowly from the moment you feel a sense of heat.

Since the Divady is not a waterproof product, washing it with water may cause a malfunction.

After use, wipe off the makeup residue on the massage head with a wet tissue, soft cloth, cotton pad, tissue, or cotton swab.

Don’t use such areas where metal, plastic or silicone implants / Lips, eyes, eyelids, orbital muscles, mucous membranes, areas with scars / Chest, heart area, anterior central bone area of the neck / Wounds and surgical areas / Scalp, armpits, genital area. If you wish to use the device, consult a specialist, etc.

Children under the age of 12, pregnant women, heart disease patients / People with eczema or psoriasis, trauma, inflammatory acne, herpes, etc. / People with pain, sensory impairment / People with colloidal constitution or wounds / People who have ensitive skin or weak against chemical, physical irritation / People with atopic skin disease / People with allergic skin type / People who use steroids / People who have had skin cancer or skin malignancy in the past / People who use life-sustaining electronic devices such as heart rate aids / Do not use who use medical devices such as electrocardiograms. If you want to use the device, consult a specialist, etc.

Yes, it is more effective when used with a booster gel that has a conductive component that allows current to flow normally in order to use the Divady normally.

Yes, that’s normal. You should use it with a conductive gel to feel the sensation, so please use it with a dedicated gel.

Yes, that’s normal. You should use it with a conductive gel to feel the sensation, so please use it with a dedicated gel.